• The authors:
    Vitaliy V. Zotov
    Oksana M. Zotova
  • Issue: July 24-26th, 2019
  • Pages: 541-548
  • URL:
  • DOI:

Abstract. Today, trying to push the limitations of the human capacity, the
specialist is increasingly dependent on the information and communication
environment. This work provides interpretation of the concepts “information
competence” and “communication competence” for specialist as a category
of workers, for which successful solution of functional and managerial
issues depends on the ability to handle information and engage in
During the study were carried out 1) meaningful interpretation of the
concepts of “information competence” and “communication competence»,
2) formulation of definitions of these concepts by analysis, comparison,
abstraction, synthesis and generalization, 3) this operationalization by
introducing definitions containing in the definitive part a test condition,
performing which you can be determined whether the phenomenon under
investigation falls under this term or not.
Note, information competence is the ability to effective activities for the
creation, collection, storage, processing, transmission, presentation and use
of information when performing their professional duties. And
communicative competence is a certain ability that allows a specialist to
master new ways of professional communication within the framework of
the information and communication environment. Consequently, in the
considered competences, in addition to the knowledge and skills to use
information and communication technologies in professional activities, it is
necessary to include components that are responsible respectively for selfregulation and self-analysis (reflection) of thinking and behavior, for the
understanding of the functioning and development of information and
communication environment, for the transformation of information and the
development of communicative space.
As a result of the study, the operational, cognitive, creative and reflexive
components were singled out in the structure of information and
communication competence. Operational definitions of information and
communication competence were formulated by referring to the
DOI: 10.22363/09669-2019-541-548
professional competence of a modern specialist.
Thus, information competence is that part of the general cultural
competence of the specialist, which provides its owner with the skills of
operating professional information on the basis of knowledge of storage,
processing and transmission of information, its search through computer and
mobile applications; the ability to create high-quality new information, its
presentation in the communication space, as well as self-regulation of
thinking and behavior through the adoption of moral and ethical standards
of work with information. Communication competence is that part of the
general cultural competence of a specialist, which provides its owner with
the skills and abilities of professional communication on the Internet based
on language skills and rules of communication through computer and
mobile applications; the ability to configure the network space for solving
professional problems, as well as the self-regulation of thinking and
behavior through the adoption of the moral and ethical norms of
professional communication in the Network.
Empirical verification was carried out through a survey of 100 experts
representing middle and lower managers, senior and lead specialist of
budgetary organizations. The analysis of expert estimates of the importance
of components of information and communication competence shows that
the value of each of them was highly appreciated enough. The received
results allow to recognize correctness of the selected internals as markers
helping to allocate the studied as a holistic phenomenon. At the same time,
an expert assessment of the expressiveness of the components investigated
is not high for a modern specialist.
Keywords: information competence, communication competence, modern
specialist, operationalization definition

Vitaliy V. Zotov¹, Oksana M. Zotova²
¹Kursk Academy of State and Municipal Service, Kursk, Russia,
ORCID ID: 0000-0003-1083-1097
²Kursk State Medical University, Kursk, Russia,

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